Thank you for shopping with KIC Nith Global LLC. We are committed to ensuring you are satisfied with your sneaker purchase.
Please review our policy carefully. By placing an order on Kicnith.com, you agree to the terms outlined below. KIC Nith Global LLC reserves the right to update this policy at any time and to make the final decision on all return and refund cases.
1. Order Changes & Cancellations
You have a 6-hour window after placing your order to request changes or a cancellation. Please contact us immediately at:
Email: Contact@kicnith.com
After 6 hours, your order enters the processing and fulfillment phase, and we can no longer make adjustments or cancel it.
Restrictions:
- Personalized and Custom Items: These cannot be changed or canceled once the order is submitted.
- Prohibited Changes: We cannot permit the following changes once an order is placed:
- Adjusting the quantity of items in a discounted or bulk order.
- Changing the style, colorway, or size if it alters the product’s final price.
If you need to make significant changes to item types or quantities, we must cancel the original order (within the 6-hour window). You can then place a new, correct order.
2. Return Eligibility Window
Our return policy is valid for 45 days from the date of delivery. If 45 days have passed since your sneakers were delivered, we cannot offer a return or refund.
You may request a return only if the product meets one of the following criteria:
A. You Received an Incorrect, Damaged, or Faulty Item This applies if the item you received is:
- Damaged, broken, or has a manufacturing defect (e.g., sole separation, significant glue stains).
- The wrong size, colorway, or model compared to what you ordered.
- Significantly different from the description on our website.
B. The Package Was Damaged by the Shipping Carrier If your package arrives visibly damaged or tampered with, please report it to us within 12 days of delivery so we can provide prompt assistance.
3. Conditions for an Accepted Return
To be eligible for a return, your item must be in its original, new condition. We cannot accept returns if the item has been:
- Worn, washed, or used (we recommend trying on sneakers on a carpeted surface to avoid sole wear).
- Altered, modified, or damaged by the customer.
- Returned without its original tags, packaging (including the original shoe box), or accessories.
- Damaged due to reasons not related to a manufacturer’s fault.
Note: Minor loose threads or easily repairable imperfections that do not affect the structure of the shoe do not qualify as defects.
4. Return Shipping Costs
A. KIC Nith Global LLC Covers Return Shipping Costs When: The item is wrong, damaged, defective, or not as described on our website. In these cases, you will not be charged for return shipping.
B. The Customer Covers Return Shipping Costs When: The return is due to personal preference, such as ordering the wrong size, changing your mind, or no longer wanting the product. In these cases, the customer is responsible for the full return shipping fee.
5. How to Start a Return
Step 1: Contact Us Email our support team at Contact@kicnith.com with the subject line: “Return Request – Order #[Your Order Number]”.
Please include the following in your email:
- Your full name and order number.
- A photo of the shipping label on the package.
- Clear photos or a video showing the issue with the product.
- For sizing issues, please include photos showing the item’s measurements (e.g., insole length measurements).
- Specify whether you would like a replacement or a refund.
Step 2: Receive Your Return Label If your request is approved, we will email you a return shipping label and instructions. Please print the label and attach it securely to your return package.
Step 3: Ship the Item Back Send the package to the address provided on the shipping label.
Important:
- Do not send items back without contacting us and receiving approval first. We are not responsible for returns sent without authorization.
- You must provide us with the return tracking number via email.
- No refund will be issued for packages that are not received at our return address.
6. Refund Policy
Refunds are processed only after we have received and inspected the returned item.
Refund Eligibility A refund may be approved if the returned item is confirmed to be defective, damaged, or incorrect as per our policy. Please note that sale items are non-refundable; only regular-priced items are eligible.
Refund Process Once your returned package arrives at our facility, our team will inspect it to verify the issue and ensure it meets all return conditions.
- If approved, your refund will be processed within 1–2 business days.
- You will receive a confirmation email as soon as the refund has been issued.
Refund Method & Timing Refunds will be credited back to your original form of payment (PayPal or Credit/Debit Card). After we issue the refund, it may take your bank or card issuer 5–15 business days to post the funds to your account. This timeline depends on your financial institution’s policies. If you haven’t received your refund after this period, please contact us for assistance.
7. Contact Us
If you need help with a return, refund, or exchange, our team is here to assist.
Email: Contact@kicnith.com
Response Time: We reply to all inquiries within 24 hours.
⏱ Response Time: We reply to all inquiries within 24 hours.